Eden Bay Privacy Policy

Last updated on 22/11/2024

Eden Bay Pty Ltd (Australian Company Number (ACN) *********) is committed to protecting your personal data. We are dedicated to safeguarding your privacy and respecting your rights under the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website or providing your personal information to us, you agree and consent to Eden Bay collecting, using, storing, and disclosing your personal information in accordance with this policy.

What Data Do We Collect?

To provide you with better services, we may collect and process the following data about you:

• Information you provide to us, such as through our website https://edenbay.com.au or social media channels (“our website”). This includes information provided when registering to use our website, subscribing to our services, posting content, or requesting further services.
• Contact information, such as name, address, phone number, and email address.
• Housing information, such as household size and residential type.
• Billing information, such as billing address and credit card details.
• Date of birth and any membership details you may have.
• Records of communication with us via email, SMS, or instant messaging apps (e.g., WhatsApp).
• Surveys or research feedback that you voluntarily participate in to help improve our services, website, and overall customer experience.
• Transactions made through our website and the fulfillment of orders or requests.
• Details of your website visits and the resources you access, such as contact details, demographic data, behavior, location data, and transaction history.
• Information publicly posted on our website or social media pages, including public profiles, reviews, ratings, or interactions with influencers.

We retain personal data only when necessary. Data may be archived as long as the purpose for its use remains valid or as required by legal or business needs.

Types of Information Collected

Eden Bay collects two types of information:

1. Anonymous Information
   • Anonymous data includes the number of visitors to our website and the duration of time spent on specific pages. Visitors to our site remain anonymous until they place an order.
2. Personal Information
   • To place an order on this website, registration and login are required. As part of this process, we request personal details such as your email address, full name, street address, billing address, and phone number. This ensures the security of your transaction and identifies the delivery location.
   • During registration, you may opt to receive information about additional Eden Bay products and/or relevant content. Responding to these optional requests is entirely at your discretion.

Use of Anonymous Information

Eden Bay automatically collects anonymous visitor data to monitor website traffic, user activity, and engagement with specific pages. This data is aggregated and used to enhance the user experience. Aggregated data may be shared internally within the Eden Bay Group for internal purposes or reporting.

Use of Personal Information

We may use or share your personal data for the following purposes:

• Providing you with our products and services.
• Offering Eden Bay-branded products and services via third-party partners.
• Supporting internal management, analytics, and tracking needs.
• Updating your Eden Bay account with records of past purchases and services.
• Conducting marketing activities, including collaborations with third-party partners.
• Responding to your queries or comments.
• Enhancing our business, products, services, or customer experience.
• Evaluating and managing your applications for Eden Bay products and services, or those offered by third-party partners, including assessing credit risk.
• Fulfilling any purposes you have consented to.
• Meeting legal or regulatory requirements.

 

Cookies and Local Storage

Our website uses cookies provided by third-party service providers to improve the quality of content during your visits. These cookies may collect your IP address and non-personal data about your visit. This data is anonymous and does not include personal details such as your name, address, or email. Logged-in visitors are only tracked with an encrypted identifier.

Cookies are also used to gather anonymized statistics about site navigation. Third-party services (e.g., ad networks or traffic analysis services) may use cookies beyond our control, subject to their privacy policies. These cookies may include analytics or targeting cookies.

When transmitting personal data from your device to Eden Bay’s website or its third-party-operated websites, please note that internet transmissions are not always entirely secure. Eden Bay is not liable for breaches, loss, or disclosure of information unless required by law.

 

Third-Party Tools

Eden Bay uses Google technologies to analyze user behavior. For example, when you browse, shop, or add items to your cart, we record these actions to use Google tools for remarketing. This means you may see Eden Bay ads on other websites. You can opt out via Google Ads Preferences Manager. View Google’s ad privacy policies for further details.

No Sale of Personal Information

Eden Bay does not sell, license, or disclose your personal information for a fee under any circumstances.

 

Accessing and Correcting Personal Data

If Eden Bay holds your personal data, you may request access to it. Eden Bay will take reasonable steps to ensure that information is accurate, complete, and up-to-date.

Privacy Policy Updates

Changes to the Eden Bay Privacy Policy will be posted on this page.

Privacy Queries

If you have any questions about online privacy on our website, please contact Eden Bay through the “Contact Us” page on our website.