Change of Mind Returns

• Return Window:Within 7 days
• Shipping Costs:Borne by the buyer

For items purchased online (excluding monogrammed, special-order, “customized” or “Sale” items), you may request a return within 7 days of the furniture being delivered to your home. Returns of furniture items are subject to a 20% restocking fee.

• All returns and exchanges due to a change of mind must be accompanied by proof of purchase. Returns with an original receipt will be refunded in the original payment method.
• If the original transaction involved multiple forms of payment, including a gift card, and the refund amount is less than the original transaction value, the refund will first be issued in the form of a gift card up to the value of the original gift card. The remaining amount will then be refunded to the credit or debit card used for the purchase.

Return Requirements

• Condition of Items:Items must be in brand-new, unused condition.
• Original Packaging:Items must be fully repackaged in their original packaging for resale.
  • If the original packaging has been discarded, damaged, or cannot be reused during your possession, you must replace it with the same or similar materials. Returns damaged during transit due to improper repackaging will not be eligible for a refund. You are responsible for ensuring that the returned items are properly packaged in the same manner they were originally sent.
• Tags and Labels:All tags and markings must remain intact and not removed.
• Instructions and Tools:Items must include all manuals or installation tools.
• Inspection Process:All returned items will undergo an inspection to ensure compliance with the above requirements (please allow 5 business days for the inspection process).
• Refund Policy:Once approved, you will receive a refund of 80% of the purchase price within 5 business days. A 20% restocking fee will be retained.

Sale Items: Please note that products marked as “SALE” are not eligible for flexible returns or exchanges.

Inspection and Returns for Damaged or Faulty Items

Upon receiving your items, please inspect them immediately. If you notice any defects or damages, kindly notify us via email within 7 days of receiving the items.

Our products (including all monogrammed items, special orders, “customized products,” and “sale” items) come with guarantees that cannot be excluded under the Australian Consumer Law. In the event of a major failure, you are entitled to a replacement or refund, as well as compensation for any other reasonably foreseeable loss or damage.

To file a return request, please email us at [Customer Service Email Address] with photos of the defective or damaged areas of the product attached. We will respond to your request within 3 business days. 

Within 7 days of receiving your returned item, our customer service team will inspect the product and provide feedback regarding your return and refund request. If it is confirmed that the issue is due to a product defect or quality problem on our part, we will arrange a full refund for you. The refund process typically takes 10-15 business days to complete.

Important Notes:

• For unreasonable return requests, Eden Bayreserves the right to decline the return.
• In such cases, if Eden Baycancels your return, any processed payments will not be refunded.

Inspection and Wrong Order Returns

Upon receiving your order, please inspect the items as soon as possible. If you find that the wrong items were delivered, please contact us within 7 business days of receiving the goods. Kindly take photos of the received items and email them to our customer service. We will respond within 48 hours to arrange a return or replacement.

Return Requirements

• Condition:Items must be in brand-new, unused condition.
• Original Packaging:Items must be fully repackaged in their original packaging for resale.
  • If the original packaging has been discarded, damaged, or cannot be reused, you must replace it with the same or similar materials. Items damaged during transit due to improper repackaging will not be eligible for a refund. It is your responsibility to ensure that the returned items are properly packaged as they were originally sent.
• Tags and Labels:All tags and markings must remain intact and not removed.
• Instructions and Tools:Items must include all manuals and installation tools.

Inspection: All returned items will be inspected to ensure they meet the above requirements (please allow 5 business days for the inspection process).